Help Desk

 

 

  • I can't find the studio.

    • We are located inside of Image Salon Studios, right next Tuesday Morning. Once you enter the building, follow the arrows to the quiet zone​​.

  • I am not sure which facial/service to book.

    • When in doubt always book a Not So Basic Facial. Once in the treatment room and we get to see your skin we will be able to recommend which service would be best. You may also send us a message to schedule a free 15 min over the phone consultation.​

  • Can I redeem my groupon voucher on the booking site?

    • No, our site is not designed to recognize any groupon vouchers. You must make appointment online and voucher will be scanned at the time of your service.

  • I have been calling but can't get a hold of anyone.

    • We are in the process of expanding to have someone answer our phones and help you in anything you need. At this moment the best way to reach us is to send us a message, as we are in between clients.

  • Why do you need my card information to book an appointment?

    • We respect your time and would also like for you to respect ours, therefore in order to reserve an appointment we require a card which will comply with the cancelation policy in the event the policy is violated. Your card will not be charged otherwise. Your information is SSL Secured through Square.

  • What is your cancelation policy?

    • You have 3 hours prior to your appointment to make any changes. The system will not allow you to make changes after 3 hours, any changes made will result in a $25 fee.

  • What if we are running late?

    • If you are running late make sure to message us or leave us a voicemail. If time permits we will provide what we can of the service for any treatment that is 60 mins or more. If you are late more than 10 mins for a 30 min service you will be counted as a no show and charged the $25 fee.​

  • Do you have a no-show policy?

    • Yes, if you are a no-call/no-show you will incur a $25 fee.​

  • It's my first time getting a brazilian wax, what should I expect?

    • Most are nervous about their first intimate waxing service, I am here to tell you not to be. I will guide you every step of the way, we will go over everything during your consultation. You don't have to worry about being familiar with any of the waxing positions, I'll guide you through that as well.​ Do bring comfortable lose bottoms to ensure the fabric does not irritate the area we just waxed. Bring an extra pair of undies! The reason I say this is because we are exposing the skin and if you put on the same undies you came in with chances are it will irritate the skin.

  • Can I get a brazilian wax during the time of my menstrual cycle?

    • Absolutely! The only thing that changes during this time is that you are a bit more sensitive, which is completely normal. Just make sure to wear the proper feminine product (tampon) for that service.​

 

  • Can I get waxed if I am using Vitamin A or any or its derivatives?

    • Heck no! Retinol, Retin-A, Tretinoin​, skin lighteners such as Hydroquinone, or Accutane thin out the skin. Therefore a certain time frame will have to pass after temporarily discontinuing the use of certain products. To ensure you are within the right time frame before or after using such product, schedule a consultation or contact me.

  • Can I get waxed before, after, or on the same visit of receiving a chemical peel?

    • Rule of thumb is you must wait 7 days after getting a chemical peel to get waxed. And after being waxed you must wait 7 days ​to get a chemical peel. Medium to deep peels may require you to wait a bit longer.

  • What is the difference between a brazilian, bikini, and full bikini wax?

    • A brazilian removes every hair in on the pubic area, any hair 2 inches out towards the groin, and removal of hair on your tush and anus.

    • A bikini consists of only removing the hair that is growing outside the lines of where you're bikini bottoms would be.

    • Full bikini is the removal of all the hair in the pubic area (front) ​as well as anything growing 2 inches out of the groin.

If you have any other question, contact me! I'd be happy to answer them. 

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15237 Southwest Freeway

Sugar Land, TX 77478